Complaint Centre
- Consumer Care
- 1800 202 0850 (toll-free)
- support@lalatinternet.in
- Postal address
- Complaint Centre, U-63, Lalat Tower, Upper Bazar, Dawrpui, Aizawl — 796001, Mizoram
- Working hours
- 24×7 (phone) · 9 AM – 6 PM, Mon–Sat (office)
Time limits for redressal
How to lodge a complaint or service request
Call the toll-free number, email the Complaint Centre, or visit our office. Available in English, हिन्दी & Mizo.
You receive a unique complaint/docket number immediately, for tracking your request.
We update you by SMS or call until the complaint is resolved within the committed time.
Not satisfied? Escalate to the Nodal Officer, and then to the Appellate Authority below.
Nodal Officer
If your complaint is not resolved to your satisfaction by the Complaint Centre, you may take it up with our Nodal Officer.
- Name
- PC Lalhruaitluanga
- Address
- U-63, Lalat Tower, Upper Bazar, Dawrpui, Aizawl — 796001, Mizoram
- Telephone
- 0389 232 8626
Appellate Authority
If you are not satisfied with the resolution of your complaint — or it is not resolved within the committed time — you may file an appeal with the designated Appellate Authority of Lalat Internet Service Pvt. Ltd.
- Name
- PC Zorempuii
- Address
- U-63, Lalat Tower, Upper Bazar, Dawrpui, Aizawl — 796001, Mizoram
- Telephone
- 0389 232 8626
Typical download and upload speeds for every plan are published on our Plans & Tariff page, as mandated by the TRAI Quality of Service Regulations, 2024.
View tariff & typical speeds →This information is published in English, हिन्दी and Mizo, is kept updated, and the telephone number, fax number and email addresses shown are functional. Last reviewed: July 2026.