Terms of Use

1. Who these terms apply to

These Terms of Use ("Terms") govern your use of this website and of the broadband, IPTV, OTT and related services ("Services") provided by Lalat Internet Service Pvt. Ltd. ("Lalat", "we", "us"), a licensed Internet Service Provider operating in Mizoram, India.

By subscribing to a Service, using our network, or using this website, you agree to these Terms. If you do not agree, please do not use the Services. Your subscription is also governed by the application form and the tariff plan you have selected, which are read together with these Terms.

2. Eligibility and customer verification

You must be at least 18 years old and legally capable of entering into a contract. As required by our licence conditions and by the Department of Telecommunications, we must verify the identity and address of every subscriber before activation. You agree to provide valid identity and address documents and to inform us of any change in these particulars.

Providing false, forged or incomplete information is a ground for immediate suspension or termination of service, and may be reported to the relevant authorities.

3. Your account and connection

• Your connection is provided for use at the installation address recorded in your application, by you and members of your household or organisation.
• You are responsible for keeping your account credentials and Wi-Fi password confidential, and for activity carried out over your connection.
• You may not resell, redistribute or commercially share the Service, or extend it to another premises, without our written consent. Commercial redistribution requires a business connection.
• Please tell us promptly if you believe your connection or account has been misused.

4. Equipment

Equipment we install — including the optical network terminal, router and fiber drop — remains our property unless we tell you in writing that you have purchased it. You agree to keep it safe, to allow our engineers reasonable access to install, inspect, maintain or recover it, and not to tamper with or relocate it yourself.

On disconnection, our equipment must be returned in working condition, subject to normal wear and tear. Loss of, or damage to, our equipment may be recovered from any security deposit or billed to you.

5. Acceptable use

You agree not to use the Service to:

• transmit, publish or store any content that is unlawful under Indian law, including content that is obscene, defamatory, infringes intellectual property, or threatens public order, national security or the sovereignty and integrity of India;
• send spam or bulk unsolicited communications, distribute malware, or attempt to gain unauthorised access to any system or network;
• run activity that interferes with the network or degrades service for other subscribers, or that spoofs or conceals the origin of traffic in order to evade our controls;
• violate any condition of our licence or any applicable law.

We may suspend or terminate the Service, without refund for the affected period, if the connection is used in breach of this clause.

6. Tariff, billing and payment

Charges for each plan are published on our Plans & Tariff page and are the tariffs filed with the Telecom Regulatory Authority of India. Plans are billed in advance for the billing cycle you have chosen.

• Payment is due by the date shown on your bill. We may suspend the Service if payment remains outstanding after the due date and any grace period we notify.
• Installation, relocation, reconnection and equipment charges, if applicable, are payable in addition to the plan rental and will be told to you before the work is carried out.
• Tariffs may be revised. Any revision will be published on this website and notified to you in accordance with the applicable TRAI regulations before it takes effect.
• Refunds are dealt with in our Refund Policy.

7. Service performance and availability

The download and upload speeds published for each plan are typical speeds generally available to consumers, disclosed as required by the TRAI Quality of Service Regulations, 2024. They are not peak or burst figures, and actual speeds experienced can vary with your equipment, Wi-Fi conditions, the number of devices in use and the performance of the remote service you are connecting to.

We aim to keep the network available at all times, but the Service may be interrupted by planned maintenance, upgrades, fiber cuts, power failures, or events beyond our reasonable control. We will restore service as quickly as we reasonably can, and will give advance notice of planned maintenance where practicable.

8. Suspension, termination and disconnection

We may suspend or terminate the Service where:

• amounts due remain unpaid after notice;
• the connection is used in breach of clause 5;
• we are directed to do so by a competent authority, court or under our licence conditions;
• the customer verification requirements in clause 2 are not met.

You may terminate your subscription by giving us notice through our consumer care number, email, or at our office. Charges for the notice period and any dues outstanding at the time of termination remain payable.

9. Lawful interception and compliance

As a licensed service provider, we are required to comply with lawful directions issued by authorised government agencies, including directions relating to interception, monitoring and the retention and disclosure of records. We will comply with such directions to the extent required by law, and no further.

10. Limitation of liability

We provide the Service with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of business, profit, data or goodwill arising from interruption of the Service. Nothing in these Terms limits any liability that cannot be limited under applicable law, or affects your rights under the consumer protection laws of India.

11. Complaints and grievance redressal

If something is wrong, please contact our Complaint Centre on 1800 202 0850 (toll-free) or at support@lalatinternet.in. The full complaint procedure, the time limits for redressal, and the contact details of our Nodal Officer and Appellate Authority are published on our Customer Care page in English, हिन्दी and Mizo.

12. Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with the date it was last updated. Continued use of the Service after a change takes effect means you accept the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the grievance and appellate process described above, the courts at Aizawl, Mizoram have jurisdiction over any dispute arising out of these Terms or the Service.